Terms of Service
These terms and conditions govern your use of RayVision's study abroad and immigration consultancy services. Please read them carefully before engaging our services.
Agreement to Terms
By accessing and using the services of RayVision Consultancy ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use our services.
These Terms of Service ("Terms") apply to all users of our services, including students, clients, and website visitors. Our services include study abroad consultation, immigration assistance, visa application support, and related educational services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
Service Description
- Study abroad consultation and university application assistance
- Immigration and visa application support services
- Document preparation and submission guidance
- Pre-departure briefing and orientation services
- Post-arrival support and settlement assistance
- Educational counseling and career guidance
- Language test preparation and coaching
Client Responsibilities
- Provide accurate and complete information for applications
- Submit required documents within specified timelines
- Pay applicable fees and charges as agreed
- Attend scheduled appointments and consultations
- Follow immigration and university requirements
- Maintain communication throughout the process
- Comply with all applicable laws and regulations
Our Obligations
- Provide professional and ethical consultation services
- Maintain confidentiality of client information
- Submit applications within agreed timelines
- Keep clients informed of application progress
- Provide accurate and up-to-date information
- Maintain proper documentation and records
- Offer reasonable support and assistance
Limitations and Disclaimers
- We cannot guarantee visa or university admission outcomes
- Processing times depend on government and institutional policies
- Fees and requirements may change without prior notice
- We are not responsible for delays beyond our control
- Client success depends on meeting eligibility criteria
- We do not provide legal advice or representation
- Services are subject to applicable laws and regulations
Fees and Payment Terms
- Consultation fees are payable in advance or as agreed
- Government fees and charges are additional
- Payment methods include bank transfer and online payment
- Refunds are subject to our refund policy
- Late payments may result in service suspension
- All fees are quoted in Indian Rupees unless specified
- Taxes and surcharges apply as per government regulations
Intellectual Property
- All content on our website is our intellectual property
- Client documents remain their property
- We may use anonymized data for service improvement
- Testimonials may be used for marketing with consent
- Our methodologies and processes are proprietary
- Unauthorized use of our materials is prohibited
- We respect third-party intellectual property rights
Service Agreement
When you engage our services, you enter into a service agreement with RayVision Consultancy. This agreement outlines the specific services to be provided, fees, timelines, and other important terms.
Service Scope
- Initial consultation and assessment
- Document preparation and review
- Application submission and tracking
- Follow-up and status updates
Exclusions
- Government fees and charges
- Travel and accommodation arrangements
- Legal representation in court
- Guaranteed outcomes or results
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your information. Our privacy practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.
- All client information is treated as confidential
- Information is shared only with authorized personnel
- Secure storage and transmission of documents
- Compliance with data protection regulations
Cancellation and Refund Policy
We understand that circumstances may change. Our cancellation and refund policy is designed to be fair to both parties while covering our costs and time invested.
Cancellation Terms
- Written notice required for cancellation
- Processing fees are non-refundable
- Partial refunds based on work completed
- Government fees are non-refundable
Refund Timeline
- Refund requests processed within 30 days
- Bank transfer to original payment method
- Processing fees may apply to refunds
- Written confirmation of refund provided
Dispute Resolution
We are committed to resolving any disputes amicably and efficiently. Our dispute resolution process is designed to address concerns promptly and fairly.
1. Direct Communication
First, contact us directly to discuss and resolve the issue. Most concerns can be resolved through open communication.
2. Formal Complaint
If direct communication doesn't resolve the issue, submit a formal written complaint to our management team.
3. Mediation
For complex disputes, we may engage a neutral third-party mediator to facilitate resolution.
4. Legal Action
As a last resort, disputes may be resolved through legal proceedings in the courts of India.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in India.
- Indian law governs these terms and conditions
- Courts in India have exclusive jurisdiction
- International clients agree to Indian jurisdiction
- Severability clause applies to invalid provisions
Contact Us
If you have any questions about these Terms of Service, please contact us:
legal@rayvision.com
support@rayvision.com
Phone
+91 98765 43210
+91 98765 43211
Legal Department
For legal inquiries and formal notices:
Email: legal@rayvision.com
Address: [Your Business Address]
Phone: +91 98765 43212
Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and RayVision Consultancy regarding the use of our services.